Learning & Development Officer / Night Manager & Income Auditor

Position: Learning & Development Officer (At least 2 years of Marriott experience is a MUST)

Department: Human Resources _____________________________________________________________________________________

Reports to: General Manager

Job Summary: Responsible for Learning & Development needs and managing the overall training functions of the property including planning and implementing Learning and Development initiatives for all Associates of the property to meet both objectives and achievement of goals set forth by the Management. _____________________________________________________________________________________

Main Duties & Responsibilities

Learning and Development Administration

• Liaise with all Department Heads to identify Associates learning and development needs and support the implementation of the property Training Plan to meet the brand standard.

• Work with GM and DHR or MHR to create details annual training plan and budget.

• Administer the Learning & Development budget.

• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.

• Prepare and administer the learning and development calendar on a regular basis.

• Assist department heads / outlet managers and supervisors in setting up and scheduling of on-the-job training to achieve performance according to brand standard.

• Prepare and submit Learning & Development related plans and reports as required for distribution to property management level.

• Manage and update monthly training record of Associates and ensure that all Associates have carried out training hours according to company’s, Learning & Development Brand Standard.

 Learning and Development Activities

• Ensure that all new Associates attend the Property Orientation program and comply with the company’s Global Source Online Training.

• Prepare management/supervisory, specific professional programs and other training based on needs analysis, and submit for approval of the General Manager.

• Deliver certain property-wide Learning & Development courses for all Associates and track all those courses being carried out in the property on an ongoing basis.

• Monitors and evaluates all in-house and other training programs which include actual supervision of a language training program.

• Develop departmental trainers from various departments or outlets according to the company’s brand Standard. Monitor all training activities conducted on and off site.

 

 

Job Description – Night Manager & Income Auditor (At least 2 years of Marriott experience is a MUST)

Summary

The hotel night auditor is responsible for performing basic front desk duties, checking and correcting the hotel’s guest ledger, and ensuring that cash, check or credit card payments have been collected as necessary.

Duties and Responsibilities of a Hotel Night Auditor

• Maintains the hotel’s inventory of available rooms.
• Keeps track of the history of the financial transactions that have taken place during both day and night hours.
• Performs basic data entry tasks with the use of a computer.
• Checks databases and various systems for errors.
• Performs cash accounting duties such as preparing bank deposits, counting cash and ensuring that cash drawers are balanced.
• Works as a desk clerk to check in late arrivals.
• Makes reservations for consumers who call into the hotel.
• Takes over the phone payments for those who make reservations.
• Assists guests with various needs such as providing towels, room service and more.
• Coordinates cleaning crews and other personnel.

 

Required Knowledge, Skills and Abilities

• Possesses a basic knowledge of computers and simple databases for the purpose of data entry and making reservations.
• Demonstrates excellent organizational skills and the ability to perform many tasks at the same time.
• Shows that he or she can set a great example for other hotel employees by ensuring that the hotel runs smoothly at all times.
• Is able to handle large amounts of cash and possesses a strong work ethic.
• Possesses outstanding customer services skills and professionalism.
• Understands the various tasks that go into running a hotel in the overnight hours.

 

Education and Experience

Bachelor’s degree in a field like business management/ finance with prior experience in hospitality background.

• Company: One of the reputed company in Qatar
• No Of Vacation: 2
• Country: Qatar
• QUALIFICATION: As stated.